Blati connects people who need help at home with craftsmen near them. This policy explains which information the Blati app and its service collect, why, who can see it, and what you can ask of us.
What we collect
Your account: your first and last name, your phone number, your password (stored only as a protected hash, never in clear) and, if you add one, your photo.
Your addresses: the wilaya, the commune and the street where you need help.
Your requests: the service, what you write about the job, the photos and videos you add, and your position when you send a request.
Your exchanges: the messages you send in the app, the invoices, and the ratings you give or receive.
If you are a craftsman: your craft, the wilaya and commune where you work, your years of experience, your description, your availability, your jobs, your earnings and the platform fees.
Technical information: the app’s language and version, and, for each signed-in session, the IP address and the device’s description, to keep your account secure.
Your position
The app asks for your position only when you send a request, and only while you use it. It is sent with the request: the professional who accepts finds you with it, and it confirms that the address is in the right wilaya. Only that professional sees it.
Why we use it
To run the service: show you the professionals free near you, send your request to the one you choose, follow the job, keep the invoice and the payment record, and let customers rate the work.
To keep it safe and fair: protect accounts, prevent abuse, settle disagreements and keep the accounting between customers, craftsmen and Blati exact.
To keep you informed: updates on your requests and jobs, inside the app.
Who can see it
Before accepting, a professional sees your first name, your area and the job; your street stays private. The professional who accepts sees your name, your phone number, the address and the position sent with the request.
When customers choose a professional, they see your first name and initial, your photo, your rating, your experience and your description. The customer whose request you accept sees your full name and your phone number.
The Blati team sees what it needs to run the service and answer you. Our hosting provider stores the data on our behalf.
We do not sell your information, we show no advertising, and the app contains no advertising or tracking tools.
Payments
You pay your professional in cash. Blati never asks for your card details or bank information.
How long we keep it
We keep your information while your account exists. When you delete it, we delete your account and your personal information; the records of completed jobs (dates, amounts, invoices and fees) are kept without your name or phone number, for as long as the law requires.
Your rights
In line with Algerian Law No. 18-07 of 10 June 2018 on the protection of personal data, you can ask to see, correct or delete your information, and object to its use. You can change your name and your addresses in the app at any time.
To delete your account, see Delete your account.
Children
Blati is meant for adults. We do not knowingly collect information about children.
Changes
If this policy changes, we update this page and its date, and we tell you in the app when the change matters.
Contact
Write to us at support@blati.app.